Welcome to TAL News & Views
Industry -
Welcome to TAL News & Views
Our Contribution 2025/26 report: Delivering impact together
We’re pleased to share Our Contribution 2025/26 report, which features the work we’re doing, together with our customers, partners, our people and the communities we serve. Last year, we protected 4.2 million super fund members and paid $2.9 billion in claims to more than 39,000 members and their loved ones, helping Australians through some of life’s toughest times. At its heart, the report talks to how we’ve delivered on our purpose to help Australians live a life filled with choices, options and freedoms, no matter what happens.
TAL shines at the 2026 Australian Women in Security Awards
TAL is proud to have five finalists across four categories in the 2026 Australian Women in Security Awards, recognising the calibre of talent and culture within our cyber security team. Nominations include Best Place to Work in Security for TAL, Cybersecurity Champion and Australia's Most Outstanding in IT Security for Radha Ramadev (Senior Manager, Cyber Defense), Unsung Hero for Tian Liu (Senior Identity Engineer), and Champion of Change for Dilshan Jayarathna (Head of Cyber Security Architecture & Cloud Security). We look forward to celebrating with the whole industry when winners are announced on 1 September.
Insurers say super collaboration is key as surging claims test market sustainability
At the Investment Magazine Insurance in Super Summit last month, Jenny Oliver, our Chief Executive of Group Life and Retirement, joined insurer and fund leaders to discuss what's driving rising claim rates and how the industry can work together to keep insurance sustainable. Jenny spoke about the importance of working closely with funds, the medical community and government as claim volumes continue to grow.
Meet our partners: Jason Edgar
This month we sat down with Jason Edgar, Head of Asia-Pacific at Russell Investments shares his perspective on the trends shaping wealth, superannuation and retirement across APAC, including the need for more personalised investment strategies, stronger insurance value propositions, and the shift from accumulation to delivering better retirement income outcomes for members.
LICOP review: key issues and next steps
The independent review of the Life Insurance Code of Practice released its Final Report on 30 June 2026, with 85 recommendations covering mental health, claims handling and support for vulnerable customers. Here's what it means for trustees, and what happens next.
Claims Corner: Supporting vulnerable members
Vulnerability isn't a fixed category, it's a moment that can affect any member on claim. We explore how TAL identifies vulnerability through voice analytics and digital tools, and what tailored support looks like – from adjusting communication to coordinating services around what each member specifically needs.
Helping members take action on mental health
The National Mental Health Commission and SANE's 2026 Report Card found that 70% of people with mental health challenges have experienced discrimination in at least one area of life. Ahead of Mental Health Month in October, we've added new resources to Group HQ to help you build practical, stigma-reducing campaigns for your members.