Innovation
Designing and building for the future
Driving the industry forward through creativity and collaboration
At TAL, we believe in challenging the status quo. By combining deep member insights with creative thinking, we create products, tools and experiences that improve the member experience and deliver better member outcomes. This helps us continuously improve the value and reach of the services we provide.
Drawing on capabilities and expertise from across TAL and beyond, we support our partners to bring new ideas to life. We work closely with our fund partners to help them understand the problem they need to solve. We then identify the most suitable pathway and co-design solutions tailored to the specific needs of their members.
Our innovation focus areas
Research & insights
We engage members to understand their needs and leverage our global network to develop deep insights.
New propositions
We apply human-centred design to deliver differentiated propositions aligned to the opportunities and challenges that our partners prioritise.
Continuous improvement
We continuously assess the relevance and value of our propositions and evolve them based on member insights and technology developments.
How we support our partners
We create valuable and scalable propositions that focus on enhancing member outcomes while aligning with each partner's growth and retention goals.
- Human-centred design backed by member research and testing
- Driving momentum with expert resources and sprints
- Tailored solutions through collaborative workshops and a co-design approach
A structured approach to delivering unique solutions
We follow an iterative sprint methodology to quickly develop and validate new concepts and prototypes. By applying human-centred design principles, we ensure every proposition we develop is: