Welcome to TAL News & Views
Industry -
Welcome to the February 2026 edition of our newsletter.
Thank you to everyone who shared feedback through our annual RepTrak survey. Your insights, along with the conversations we've had across the portfolio, have shaped our direction for the year ahead.
With rising mental health and TPD claims across the market, shifting member expectations, and increased regulatory attention, there are several important topics to focus on through 2026.
At TAL, we remain strong advocates for the value of insurance in super and will continue to work with you to optimise product design to deliver valuable, affordable, fair, and sustainable member outcomes, whilst also leveraging technology to uplift service standards across the ecosystem.
Beyond the working years, we're also rolling out a range of lifetime income solutions that could give members more financial confidence throughout their retirement. Alongside these developments, we have several exciting new initiatives planned across our digital, health, reporting, and claims services, so watch this space.
We look forward to continuing our collaboration and delivering for your members.
Meet our partners: Raelene Seales
This month, we spoke with Raelene Seales, CEO of Prime Super, about her career progression and her vision for group insurance. Raelene shares how higher mental health claims in rural and remote areas are shaping Prime Super's preventative approach and why their partnership with TAL is central to supporting members who need it most.
Claims Corner: Supporting members through cancer recovery
This year we're introducing our ‘Claims Corner’ series, where we share insights across the claims experience, from the programs supporting recovery to the operational improvements shaping how we work together. This month, we feature our partnership with Valion Health and their cancer support programs.
Why healthspan matters in retirement planning
Australia has one of the world’s highest gaps between lifespan and ‘healthspan’ – the period when we’re still able to enjoy an active lifestyle – which has implications for members when planning their retirement. We explore why super funds should consider healthspan alongside longevity when designing retirement solutions, to help members get the most out of their healthiest years.
CEO survey 2026, Warning of the new workforce crisis: TAL CEO Fiona Macgregor
In the 2026 CEO Survey published by The Australian, TAL Group CEO Fiona Macgregor shared her perspective on the mental health crisis reshaping the workforce and why permanent disability claims for mental ill-health are a growing concern. She also discussed TAL's investment in claims experience and recovery services, the productivity gains emerging from GenAI, and three interconnected policy priorities: mental health reform, retirement system modernisation, and insurance accessibility for younger Australians.
Red Feb: helping members take heart health seriously
February is Red Feb, Heart Research Australia's annual campaign to raise awareness of heart disease. With cardiovascular conditions accounting for 9% of TAL's accepted claims last financial year, we've developed a toolkit to help funds start the conversation with members. This month, we share the ready-to-use resources available on Group HQ and how Health Scout can help members understand their risk and take preventative action.