Welcome to TAL News & Views
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Welcome to TAL News & Views
Wellbeing Support Services extended
We have extended our Wellbeing Support Service through to 31 October 2026, which now runs three months beyond its original end date.
With cost-of-living pressures and global uncertainty continuing to weigh on many Australians, free access to counselling, coaching and wellbeing support remains available for your members, their families and employer partners across GL&R.
Reach out to your Partnership Manager for more information.
Spotlight on Retirement wrap-up
Last month, TAL sponsored ASFA's Spotlight on Retirement conference in Melbourne.
Shaun Bransdon, our General Manager of Retirement & Wealth, took part in two sessions: a panel on what better retirement pathways look like for members, and a presentation of new findings from our What I Wish I Knew About Retirement research.
A key finding from the research was that 48% of current retirees took no meaningful action to prepare for retirement, up from 39% in our previous study two years ago.
Read our recap of both sessions
Meet the experts: Keely O’Brien
This month we sat down with Keely O'Brien, General Manager of Corporate Affairs and Strategy at CALI, to talk through the organisation's research into Australia's income support system.
By the time someone lodges a TPD claim, they've typically been out of work for around three years, and Keely explains what that means for funds, and where the broader support system needs to catch up.
Helping frontline teams manage psychosocial risks
Claims for mental health conditions have grown 161% over the past decade, the largest increase of any claim type.
Two years after we first shared how we’re addressing the psychosocial hazards facing our own Claims teams, this article looks at what has changed since then, and how the controls we put in place are driving positive change.
Claims corner: Proudly protecting Australians
For members and their families, the value of insurance in super becomes real at the most difficult moments, in the claims we pay and the care we provide.
TAL’s Chief Claims Officer, Georgina Croft, announced our total claims paid for the FY 2025/26 financial year. Across TAL, we paid $4.7 billion in claims to 57,000 customers and their families.
With our super fund partners, TAL now protects 4.1 million working Australians through insurance in super. Last financial year we paid $2.9 billion in claims to 39,000 members and their loved ones, providing support through illness, injury and loss.
Behind every figure is a person or a family facing life's most difficult moments. These numbers reflect the real and lasting value of insurance in super – and the role it plays in keeping people financially secure when they need it most.