Welcome to Group Insurance, Joseph Daley!

 

Dr. Joseph Daley will transition into TAL’s Group Insurance team in April in the newly created role of General Manager of Group Pricing, from his current position as General Manager of Value, Profitability and Pricing in TAL’s Individual business. 

We sat down with Joseph to find out a little bit about his background, and discuss how that experience will translate to his new role.

 

 

 

Welcome to Group Insurance, Joe! Can you tell us a little about your experience in your current role?

Thanks. I’m extremely proud of our achievements on the Individual side of the business, though I take most pride in our deep desire to better understand the needs of our customers and price risks more accurately and sustainably. 

Ultimately this led to more transparent conversations with business partners, better outcomes for customers and business success – doubling TAL’s Retail market share in a few years.

I’m excited to join such a talented team at such an exciting time, and to use the skills I developed in building successful and mutually beneficial partnerships with our advisers with our fund partners!

 

It certainly seems there are parallels to the Group business when it comes to tailoring our pricing according to specific member and fund requirements, would you agree?

Yes, in that sense my experience in the Individual side of the business translates very well. It’s so important we understand the unique needs of each partner, and I am looking forward to reflecting those needs through transparent, sustainable and bespoke pricing arrangements.

Understanding and anticipating each member’s needs means we need strong alignment between the insurer, the member and the fund, and that takes a lot of listening on our part! 

 

In practical terms, your appointment represents the creation of a third General Manager in the group business, which seems like an interesting development. What does this say about the role and our business strategy?

To me it demonstrates the strategic importance TAL places on the Group market and our fund partners. Personally, the chance to join a high performing team and build on that success is one of those opportunities you grab with both hands!

 

Exciting! Do you have any similar experience in the Group market?

Yes, while I have been focussed on the Individual market in recent years, I was involved in bringing pricing innovation to large fund partners prior to that. I particularly enjoyed working alongside trustees and fund partners in supporting their growth ambitions, and creating better outcomes for members. 

I’m excited to reconnect with some of my old business partners and get back into the market, which certainly looks quite different from just five years ago! 

 

What do you see as the biggest change, and what excites you about the group market?

In a business sense, it’s even more dynamic and competitive! And that means you get to work with brilliant people who are the best at what they do. I also have a few creative ideas that I’m looking forward to sharing with my experienced colleagues.

Most importantly, life insurance is personal for me as I grew up in country Queensland grounded in a deep sense of community and helping your mates.  I see the very important role group insurance plays in the Australian community and that really resonates with me.

I’m excited to meet our partners to discuss all of these things in person when I land in the role – so bring on April!!