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Welcome to the August 2025 edition of our newsletter.
Insurance becomes ‘key competitive differentiator’ for super funds
At the Conexus Insurance in Super Summit in Sydney on 22 July, TAL CEO Fiona Macgregor joined an engaging panel to discuss leadership and legacy in superannuation and insurance, where mental health and claims service standards were front and centre.
Fiona reinforced that our focus should be on making every step of the claims journey as smooth as possible for members. It’s not about “measuring the bits” but keeping sight of the whole journey and addressing any delays quickly – a priority that reaches all the way to TAL’s board. She also highlighted the importance of a unified approach to delivering a frictionless member experience and shared how TAL is continually investing in innovation to stay relevant, support trustees, and help funds deliver real value to their members.
Our Contribution 2024/25 report: Delivering impact together
We’re pleased to share TAL’s Our Contribution 2024/25 report, which features the work we’re doing – together with our partners – to contribute to the Australian community. During the year, we protected 4.1 million super fund members and paid $2.8 billion in claims to more than 36,000 members and their loved ones, helping Australians through some of life’s toughest times.1 The report also highlights our focus on recovery support, our progress on our sustainability pillars (including our mental health-related initiatives) and introduces TAL’s refreshed FY25–30 strategy.
TAL Brand platform
We’re excited to share TAL’s new brand platform – Life Takes Guts. Protecting it should be easy. This platform is a statement of our mission to make life insurance easier and more accessible. Life Takes Guts recognises the courage people show when facing life’s challenges, and the role that life and living insurance play in supporting their resilience.
Annual CEO Awards
Each year we celebrate the individuals and teams who go above and beyond to deliver for our partners, members and people through the TAL CEO awards. For FY 2024, we’re proud to recognise Nick White, Head of Rest Partnership, for his outstanding leadership in working with our partners to deliver strong member outcomes.
Inside the rise of mental health in TPD
Mental health is playing an increasing role in TPD claims, bringing new challenges and opportunities in terms of how we support members and shape sustainable cover. At our recent Partner Roundtable, we unpacked the trends driving this shift and what they mean for the future of group insurance.
Discover what's driving TPD change
Meet our team: Samer Founai
This month, we’re spotlighting Samer Fouani, TAL’s Head of Cyber and Technology Risk. With over two decades of experience in financial services and a passion for protecting member trust, Samer leads TAL’s efforts to strengthen cyber resilience for funds and their members.
Explore our approach to cyber resilience
Solving the annuity puzzle
Jenny Oliver, TAL’s Chief Executive of Group Life and Retirement, takes a close look at the “annuity puzzle” and why many Australians hesitate to choose lifetime income products, even though they can help provide financial security in retirement.
Integrating AI into strategy and culture
AI is no longer just a tool; it’s a leadership mindset. At the recent FEAL luncheon series with Microsoft, industry leaders explored how to embed AI into culture, strategy and capability to unlock innovation, enhance member experiences and prepare for the future of work.
Mental health is coming
October’s Mental Health Month is a timely reminder of the important role we all play in supporting member wellbeing. Mental health is a growing factor in claims, and early intervention can make a real difference. This article shares practical insights, real stories and a range of resources to help you guide your members toward better mental health all year round.
Support members' mental wellbeing
1 TAL Life Insurance Services Limited ABN 31 003 149 157 (TLISL) paid claims on group life insurance policies issued to superannuation fund trustees during the period 1 July 2024 to 30 June 2025. The paid figure represents gross benefit amounts..