Faster claim lodgements for third parties

Claims Assist - Third Party Lodgement simplifies what can often be a complex process. It enables faster, more secure claim submissions with fewer manual steps. It is already showing positive early results in terms of both speed and ease of use. 

Speed and efficiency  

Since we launched the feature, fund administration teams – who have traditionally re-entered claim data from paper forms – are seeing significant time savings. For third parties, claims that once took weeks to be received and acknowledged can now be processed within a day or two. 

Benefits so far include: 

• High take-up rates. Over 1,200 claims have been submitted via the portal.
• Reduced processing times. Early adopters report that the average time from claim notification to assessment has been cut by more than half.
• Positive third-party feedback. Legal firms have said they find the system intuitive and easier to navigate than paper-based methods.
• Efficiency gains for funds. Our partners are reporting up to 10-20 minutes saved per claim, along with reduced administrative effort from fewer manual data entry tasks. 

The power of digital solutions  

A digital-first approach to claims lodgement offers more than just speed – it improves the overall member experience. When a third party is involved, it's often because the member is submitting a Total and Permanent Disability (TPD) claim. Being able to lodge a claim quickly, securely and with fewer errors reduces stress on members and supports better outcomes. 

For super funds, the portal helps them provide a more responsive service to members and their representatives. It also reduces operational overheads by ensuring that all important information flows accurately and efficiently between each party. 

Claims Assist - Third Party Lodgement has been designed with flexibility in mind. It can be used as a standalone tool or integrated into existing fund workflows through APIs. As part of the TAL Connect suite, it reinforces our broader digital framework that powers TAL’s Lodge My Claim platform, ensuring consistency and scalability across multiple claim types. 

A vision for integration

Jenny Nguyen, TAL’s General Manager of Growth & Digital Experience commented, “The third-party portal is part of a larger effort by TAL to modernise and integrate claims processing – whether a claim is submitted online, on paper, over the phone or by a representative. This approach allows for a more connected experience, where the benefits of process automation can be realised across every channel.”  

“We’re currently working with our fund partners to introduce this solution and provide training, so we can deliver the best possible experience and outcomes to members,” she said. 

For more information on the portal, reach out to your TAL Partnership Manager.