TAL supported more Australians last financial year, meeting an important community need

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TAL provided an important financial safety net for 54,000 customers and their families last financial year, paying $4.7 billion in claims - the equivalent of around $90 million a week. 

In the 12 months to 31 March 2025, living insurance, including Income Protection and Total and Permanent Disability cover, accounted for 74% of the total claims paid, supporting TAL customers recovering from an illness or injury. 

For the fourth consecutive year, mental health conditions were the leading cause of claims (21%), followed by cancer (17%), and injuries and fractures (15%).  

TAL Chief Claims Officer, Georgina Croft, said: “We insure people, helping them protect their families and standing with them through life’s toughest moments.” 

“Last year, TAL supported more Australians than ever before—offering financial and recovery support when it was most needed.” 

"While these numbers are significant, our focus is the people they represent – Australians recovering from an illness or injury or dealing with loss. Each claim is a person, a family and a life impacted. We’re honoured to be able to demonstrate to more people how we are showing up with care and compassion every day." 

“Our commitment to blending the best of digital innovation and human support means a faster and more simple experience for our customers.” 

“We are also focused on supporting customers who are adjusting to life with an injury or illness, connecting them to personalised health recovery programs, including expert mental health support, if they need it." 

“Life insurance gives people peace of mind, but we know it’s especially valued in uncertain times. We’re privileged that 5 million Australians trust us to provide it," said Ms Croft.

Disclaimer

This article has been prepared by TAL Life Limited ABN 70 050 109 450, AFSL 237848, an issuer of life insurance. While all care has been taken to ensure that the information provided is accurate and complete at the date of publication, neither TAL Life nor its employees accept liability for any loss or damage caused as a result of any use of or reliance on the information.